Verify your financial information through Stripe

• Eventbrite collects your financial information

• Stripe verifies your information 

• If you’re having trouble completing the verification process 

• Getting your payout

Eventbrite collects your financial information

Add your bank account information

• Choose your country and currency. 

• Provide the individual or company information. 

• Choose the bank account type and add your bank details. 

• (Optional) Check the box to set this bank account as the default for all your events.

• Select Add.

Once you’ve added your bank account, the information you provided in your Organization information will be reviewed.

Complete your Organization information

If you host paid events, Eventbrite requires you to complete your Organization information to collect the required KYC information for each country you operate in. Before you start, make sure you know which organization type to select:

Individual — A sole trader (Einzelunternehmer) is an unincorporated business owned by one individual. The individual has sole responsibility for making decisions, receives all the profits, claims all losses, and does not have separate legal status from the business. Sole traders register a trade with their local trade office (Gewerbeamt), while members of the liberal professions (Freiberufler) register directly with their tax office (Finanzamt). If you are a sole trader or a freelancer, you should select "individual" as the "Organization Type" during onboarding. This applies even if you are entered in the commercial register as a registered merchant (eingetragener Kaufmann, e.K.), because the business is still not legally separate from you.

Company — Creators onboarding as a "Company" have four options: Private corporation, Public corporation, Incorporated partnership, or Unincorporated partnership.

• Private corporation — A private corporation is a business incorporated as a legal entity under the laws of Germany and entered in the commercial register (Handelsregister). It can enter into contracts and own property in its own name, separately and distinctly from its owners, and its shares are not traded on a public stock exchange. This includes a limited liability company (GmbH) and an entrepreneurial company (UG (haftungsbeschränkt)). If you are a private corporation, you should select "Company" as the "Organization type" and "Private corporation" as the "Business structure".

• Public corporation — A public corporation is a business incorporated as a legal entity under the laws of Germany and entered in the Handelsregister, whose ownership shares are traded on a public stock exchange. This is typically a stock corporation (AG). If you are a public corporation, you should select "Company" as the "Organization type" and "Public corporation" as the "Business structure", then see Special organization types below.

• Incorporated partnership — An incorporated partnership is a business jointly owned by two or more partners, created through a partnership agreement on a commercial scale and entered in the Handelsregister. This includes a general commercial partnership (OHG), a limited partnership (KG), and a GmbH & Co. KG. If you are an incorporated partnership, you should select "Company" as the "Organization type" and "Incorporated partnership" as the "Business structure".

• Unincorporated partnership — An unincorporated partnership is a business jointly owned by two or more partners, created through a partnership agreement and not entered in the Handelsregister. This includes a civil law partnership (GbR) and a professional partnership (PartG). If you are an unincorporated partnership, you should select "Company" as the "Organization type" and "Unincorporated partnership" as the "Business structure".

If you are a sole trader or freelancer, select "Individual" rather than "Company". There is no sole trader option under Company for German organizations.

Non-profit — Creators onboarding as a "Non-profit" have two options: Incorporated non-profit or Unincorporated non-profit.

• Incorporated non-profit — An incorporated non-profit is an organisation recognised as charitable (gemeinnützig) by its competent tax office and entered in a public register. This includes a registered association (e.V.), a registered cooperative (e.G.), and a charitable limited liability company (gGmbH or gUG). If you are an incorporated non-profit, you should select "Non-profit" as the "Organization type" and "Incorporated non-profit" as the "Business structure".

• Unincorporated non-profit — An unincorporated non-profit is an organisation recognised as charitable by its competent tax office that is not entered in a public register. This includes an unregistered association (nicht eingetragener Verein, n.e.V.) and a dependent or trust foundation (unselbstständige Stiftung, Treuhandstiftung). If you are an unincorporated non-profit, you should select "Non-profit" as the "Organization type" and "Unincorporated non-profit" as the "Business structure".

Your charitable tax status doesn't determine which option to select. An exemption notice (Freistellungsbescheid) or a notice under section 60a of the German Fiscal Code from your tax office confirms that you are recognised as charitable, but the option you choose depends on whether your organisation is entered in a public register. Foundations with legal capacity (rechtsfähige Stiftungen) are recognised and supervised by the foundation authority of their federal state; a central foundation register is not yet in operation, so you may be asked for your recognition notice or a certificate of representation from that authority instead of a register extract.

For companies and non-profits, Eventbrite is required to collect, verify, and maintain information about beneficial owners. Stripe checks this against the transparency register (Transparenzregister). Since the Transparency Register and Financial Information Act took effect in August 2021, every entity must file its beneficial owners directly with the Transparenzregister — an entry in the Handelsregister or another register is no longer treated as sufficient on its own. Make sure the company name, commercial register number and local court (for example, HRB 12345, Amtsgericht München), and beneficial owner details you provide match what's filed there. Public access to the register is restricted, so you may be asked to log in to your own Transparenzregister account and upload a copy of your entry.

If your organization is located in Germany and is a government entity or publicly traded company, select Company in the Organization information tab and add your information. Then, contact Eventbrite Support to complete your Stripe verification. For public corporations, please note the following requirements:

• The ticker provided on the letterhead must match your company's market ticker.

• The company must be listed on a stock exchange in the EU or UK, such as the Frankfurt Stock Exchange, or on another HMRC-recognised stock exchange. Over-the-counter and grey market listings aren't accepted.

• If your company isn't itself listed, it may still qualify if at least 51% of its equity is held by a publicly traded parent company on a recognised exchange. You'll need to provide the parent's ticker and exchange, public documentation of the ownership stake, and a letter of authorisation on the parent company's letterhead.

To complete your Organization information:

• Go to Finance in your Eventbrite account and select Organization information .

• Select whether you’re hosting events as an individual, company, or non-profit.  

• Complete the additional fields related to your country of residence and organization type.

• Review the information you provided and confirm it’s correct. You must provide accurate and complete information to avoid payout delays.

• Check the box to accept the Eventbrite Terms of Service and the Eventbrite Merchant Agreement, which includes the Stripe Connected Account Agreement .  

Stripe verifies your information 

Eventbrite shares the details you provide in your Organization information with Stripe. Then, Stripe uses global databases to verify the information is correct. If you’re unsure of the information you provided or want to confirm it’s accurate, go to your Organization information  and select Edit to make changes.

If Stripe needs more information

If Stripe is unable to verify the information you provided, or otherwise requires more information, you’ll receive a notification when you log into your Eventbrite account. You’ll be redirected to Stripe to add this information. To begin the process, you may be asked to enter a mobile phone number to receive a text message. This is required for two-factor authentication (2FA) verification.

If the additional information is insufficient, you’ll receive another notification in your Eventbrite account. The process is complete when no further notifications appear in your account.

Common verification questions

Depending upon your organization type, country, and role within the organization, Stripe may ask for any of the following to verify your Identity:

• Name: The individual, company, representative, director, or owner’s name.

• Address: Use the physical address associated with the individual, company, representative, or owner. P.O. boxes are not allowed.

• Date of birth: The date of birth of the individual, representative, or owner of the company.

• Email: The individual, representative, or director’s email address.

• Company tax ID: VAT registration or other business documents.

Verification documents

Requirements when uploading documents:

• Identity documents (including but not limited to passports and driver’s licenses) must be no more than one step removed from the original document:

  • Document copies and scans must be in PDF format and taken directly from the original document; they can’t be processed, converted, or embedded in other files

  • A picture of a physical document must be the original, unprocessed picture in JPEG or PNG format

  • Screenshots aren’t acceptable

• When the back side of a document contains required information, and you submit it using the API, include an image of the back side using the document_back parameter

• Photos and scans of the Photo IDs must be in color

• Photos of paper documents must be in color, but scans of paper documents (not Photo IDs) may be black and white

• Images must not be low-quality

• Identity and legal entity documents must not be expired

• Documents must be readable and in a valid upload file format

• Documents must not be cropped or missing pages with crucial information, and all borders must be visible

• If the country of residence differs from the country of the account, a passport is required for identity verification

• You can’t use a single document to fulfill multiple requirements at the same time; for example, if you provide both identity and address verification documents, you must provide two different documents

Acceptable forms of Identification:

When a person linked to a Stripe account (such as the Business Representative or Owner) resides in a different country than the country of the Stripe account, a valid passport is the only accepted form of ID for identity verification. Other forms of ID are not accepted in this case.

• Führerschein (Driver's license) - scans of front and back are required

• Personalausweis (Identity card) - scans of front and back are required

• Reisepass (Passport)

• unbefristeter Aufenthaltstitel (Permanent Resident card) - scans of front and back are required

• Aufenthaltstitel (Residence permit) - scans of front and back are required

Required information:

• Full legal name that matches the name in your Organization information 

• Date of birth (DOB) that matches what’s in your Organization information

• Photo of person (except where exclusions apply)

Acceptable forms of address verification:

• Bankauszug (Bank statement) - dated within 6 months

• Amtlich ausgestelltes Dokument (Government issued document) - dated within 12 months

• Darlehenskontoauszug (Mortgage statement) - dated within 6 months

• Anmeldebestätigung / Meldebescheinigung (Proof of residence)

• Betriebskostenabrechnung (Utility bill) - dated within 6 months

Required information:

• Full legal name that matches the name in your Organization information

• Personal address that matches the personal address in your Organization information

• Document that’s dated within the acceptable range, if specified in the above country section

Acceptable forms of legal entity verification:

• Gesellschaftsvertrag / Satzung (Articles of association)

• Vereinsregisterauszug (Register of Associations Extract)

• Handelsregisterauszug (Commercial register extract)

• Jahresabschluss (Financial statements)

• Freistellungsbescheid

• Gewerbeschein (Trade license)

• Gewerbeanmeldung (Trade registration)

• USt-Registrierung (VAT Registration)

Required information:

• Full company legal entity name that matches the legal entity name in your Organization information

• Tax ID from the local tax authority that matches what’s in your settings

• Company address that matches what’s in your Organization information

Acceptable forms of ownership verification:

• Aktionärsregister (Shareholder register)

• Transparenzregister (Ultimate Beneficial Owner register)

Acceptable forms of directorship verification:

• Jahresbericht (Annual reports)

• Gesellschaftsvertrag / Satzung (Articles of association)

• Protokoll der Vorstandssitzung (Board of directors' meeting records of decisions)

• Amtsbescheinigung (Certificate of incumbency)

• Handelsregisterauszug (Commercial register extract)

• Gründungsurkunde (Registration document)

• Transparenzregister (Ultimate Beneficial Owner register)

Required information:

• Legal entity name

• Where applicable, all director, shareholder, and beneficial owner names and positions

If you’re having trouble completing the verification process 

• Review the details you provided on your Organization information  and confirm it’s accurate. If you are being asked to provide documents you don’t have, it’s possible you selected the wrong organization type. If you need to make any changes, including organization type, select Edit. 

• Confirm you’re uploading an acceptable verification document  and ensure it is properly formatted. Please note that each verification document can only be used once. If you're asked to verify multiple pieces of information, you'll need to provide a different document for each requirement.

• Confirm that all the information you’ve provided in the Stripe modal is consistent. You can’t move forward if Stripe detects any mismatching information. 

• If your organization is located in Germany and is a government entity or publicly traded company, select Company in the Organization information and add your information. Then, contact Eventbrite Support to complete your Stripe verification.

Getting your payout

Eventbrite sends your event payout 3 days after your event ends or on the custom payout schedule you select. Once sent, it may take your bank an additional 5-7 business days to process the funds and post them to your account. To avoid delays with your payout, be sure to complete your Organization information and any additional verification requests in your Eventbrite account.